A clinic website that answers, records and books, built as a working demo.

A clinic that doesn't exist, built to be tested.

Smile Dental is a dental clinic in Pune that I made up, so I could build the whole system and test it from the first message to the booked appointment.

Enquiries arrive when nobody is free to answer.

A small clinic's front desk is busy with the patients in front of it. Messages that come in during a procedure, at lunch or after closing have to wait.

Five parts, each with one job.

They pass the enquiry along, so nobody has to copy it from one place to another.

Website

Explains each treatment in plain words, with a planner for patients travelling in.

Riya

Answers chats on the website and takes the patient's name, phone and preferred time.

Enquiry list

A Google Sheet that gets one new row for every patient, filled in automatically.

Inbox alerts

An email to the clinic for every new enquiry.

Appointment diary

When the patient confirms a time, the appointment goes into the clinic's Google Calendar.

From a Hinglish message to a call-back, without anyone typing.

The same four steps as on the home page, with the real screenshots, larger.

Found, trusted, and answered, even after hours.

• Every enquiry written down in one list, with the patient's name, phone number and preferred time.
• An email for each one, so the front desk sees it without opening anything else.
• The appointment in the diary once the patient confirms a time.
• A person always in control: Riya takes the details, and your team calls the patient to confirm.